Professional Secrecy and Privacy

A general practitioner is bound by professional secrecy. A gp may only provide information about a patient if the patient has given written consent.

In the Netherlands, professional secrecy for doctors is regulated in Art. 457 of Book 7 of the Civil Codes in Art. 88 of the law on the professions in the individual health care (Big Act). Furthermore, violation of professional secrecy is punishable (Art. 272 Penal Code). It is not an absolute right, because it can be broken by the courts on the basis of serious social interests.

Complaints scheme

Are you bothering something? Please report it to us!

If you are not satisfied with our service in practice, or you have questions about treatment, for example, then we would like to hear about it. Complaints help us to improve services and prevent new complaints.

It is always best to discuss a complaint about the treatment or treatment with the person directly involved. We are open to that! If you prefer not to, you can use a complaint form, pick up or download from the counter. This form can be completed at the desk of the practice or send to:

HACUSERK for H. Tuinfort
Leguaanstraat 43
1338 HC Almere Buiten

Click here to download the complaint form.

 

If you are not satisfied with your complaint handling

There may be situations where you are dissatisfied or angry and you have compromised your trust in the counsellor/employee of the practice. You have already had a conversation with the aid worker involved, but you really do not come out with him/her. You appreciate it when you look at your complaint with independent eyes. You can then submit your complaint to the complaints committee to which our practice is affiliated, namely SKGE Foundation complaints and disputes primary care.

Complaints Committee

  • The complaints committee consists of people who do not work or are attached to our general practice. In any case, the committee consists of a lawyer and a doctor. The committee shall be assisted by a secretary who is not a member of the Complaints Committee.
  • The complaints committee is investigating the circumstances of the complaint.
  • The Committee may request the parties involved in the complaint to provide written information and to send documents, in so far as they relate to the complaint. For this, the complaints committee first asks you or your representative for permission.
  • The committee may consult in- and/or external experts.
  • The committee may invite the parties concerned to an oral explanation (hearing). Parties can also ask themselves to be heard by the committee.
  • The Complaints Committee makes a reasoned statement and can be accompanied by recommendations to practice. The ruling shall be communicated in writing to you or your representative, defendant and supervisor of the person you have complained about.

Secrecy

The Complaints Committee undertakes confidentiality of confidential data from the complaint file. These are only distributed to third parties with your consent. The ruling will be sent to a number of people. You can read to whom above.

Accessibility

SKGE Postbus 8018 5601 KA Eindhoven.

Website: www.skge.nl.

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